Term Conditions

Terms and Conditions

Welcome to Serra BD. We are an online marketplace and these are the terms and conditions governing your access and use of Serra BD along with its related sub-domains, sites, mobile app, services and other tools. By using the Site, you hereby accept these terms and conditions and represent that you agree to comply with these terms and conditions.



By agreeing to these Terms of Service, you represent that you are at the age of majority in your present State or Province of residence, or that you have given us your consent to allow any of your minor dependents to use this website where you are the age of majority in your State or Province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you in the use of the service, violate any laws in your jurisdiction. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.



All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on Serra BD, they are not guaranteed to be accurate. If any price is different from that displayed we will inform you before dispatching the order and you will have the option of continuing with the order or not.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your pre-payment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.

Choosing the right payment method is essential in order to shop with online stores. Serra BD is accepting payments in very easy and convenient ways. The chart of the payment methods of Serra BD is given below:


Payment Method Condition

Cash on Delivery: For orders of any amount including delivery charge is applicable for cash on delivery.
Online Payment: Applicable for any ordered amount as per company policy.

Note: For orders more than BDT 2000 amount, customers need to make an advance payment of 10% of the total value. For higher valued items like Computers, refrigerators, Freezers, AC, Smartphones, Washing Machines, Gold and Diamond ornaments etc. customers need to pay the delivery charge in advance to confirm the orders. The delivery charge may vary depending on the weight of the product, delivery medium (third party logistics, transport, etc.) and delivery location.



Occasionally there may be visible information on our website or some Services containing typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information, on our or on any related website, is inaccurate at any time without prior knowledge. We are accepting emails if anyone finds any issue that needs to be taken care of about products, merchants, services or anything directly at info@serrabd.com for our immediate concern.



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed and interpreted in accordance with the applicable laws governing eCommerce in Bangladesh. Any and all actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.



We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Following the updates in eCommerce policies and laws in any respective time, we may change and update our terms and conditions anytime without prior notice.




You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes.



Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the site will be treated as strictly confidential, in accordance with the privacy agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.



When you visit the Site, or send email to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call or by posting notices on the Site or Official Social Pages (Facebook, LinkedIn, Instagram, etc.) or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications from us with respect to your use of the website and agree to treat all modes of communication with the same importance. You can let us know any of your query or complications through our official email – info@serrabd.com for our concern.


1.3 - LOSSES

We will not be responsible for any business or personal losses or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site. If you feel any confusion dealing with us, we are open to respond to your query and clear your confusion via email, live chat, other active social media channels, and customer support center (you can find the information in the footer of our Site).


1.4 - TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.



Reselling Serra BD products for business purposes is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her. If we have a special category for your business that will be open for all and there will be no issues regarding business (Ex: SME, B2B etc.), considering both parties agree and properly understand the facts related hereafter.



We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at (suggested mail – info@serrabd.com) and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.



We will take legal action if we receive evidence of fraud and illegal and any type of money transaction between customer and seller. This is strictly prohibited. And, if any customer is found placing orders without any intention to take delivery (usually via COD), the customer may get a permanent ban from Serra BD and in extreme cases may legal steps be taken from the company. The same instruction is applicable for the people who buy and alter the delivered items with another faulty/different item in absence of any witness and after sometime claims refund or return with invalid claims.



In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all passwords and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.


1.9 - OTHERS

Stock availability:

Serra BD reserves the right to refuse to honor an order. This means that if an item unexpectedly goes out of stock after an order is placed or the company decides to stop selling an item, the company has recourse:

All products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. Your placement of an order as a customer does not necessarily assure that we will accept your order. We reserve the right to refuse any order at our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all the information required by us to complete your order.


Delivery Timeline:

The delivery might take longer than the usual timeframe/line to be followed by Serra BD. As per the government law and policy, Serra BD will deliver any item that is in physical stock within 10 working days. But, Serra BD will do it’s best to hand over your items at its earliest.

Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays, Covid lockdowns or movement limitations, etc.



Serra BD retains the right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.


Refund Timeline:

If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take longer time in exceptional cases that are related with other payment gateways, government authorities or any. Provided that received cash back, bonus, apology amount, gift amount, if any, will be adjusted with the refund amount when applied.